Find yourself managing a remote sales team? In theory, it shouldn’t be too difficult. Everything your team needs can be accessed from G-Suite (Google’s suite of business software), yet your team’s sales are low. This is where one of G-Suite’s…
Creating a Better Customer Experience with SD-WAN
Today’s customers expect to have their questions answered promptly. The availability of information on the Internet has shifted brand control away from businesses and to consumers who can search for any answers they desire within seconds. This shift has created…
How to Improve Your Sales Department with Salesforce Phone Integration
Are you familiar with the term Computer Telephony Integration (CTI)? If your business revolves around the phone, CTI is something you need know about. According to Salesforce, CTI is the practice of tying your phone system together with your computer…
How a Phone System Consultation Helps Diagnose Larger Business Issues
Running a business is a full-time job. As a business owner, you’re required to balance multiple tasks every day and the truth is, there are probably a few elements of your business you know need reevaluation. One common problem area…
How to Pick a Business Phone Provider
A new business phone setup can be stress inducing. Not only do you have to ensure your business avoids downtime, but all your employees also need to quickly learn how to use the system to keep your business operating properly.…
The Phone is Still the #1 Option for Your Company’s Customer Service
Consumers have more open business communication channels than ever before. Between website chats, emails and contact forms, actually calling a company almost feels old-fashioned. Is there credibility to the death of over the phone customer service? Do you know what…
How to Improve VoIP Call Quality
2017’s SIP Survey, conducted by The SIP School, was commissioned to learn the most common issues that occur during phone system implementation. While reading through the results of the study, there was one question and answer that stood out to…
Selecting a VoIP Provider
VoIP is nothing new, but it is something wonderful. It stands for Voice over Internet Protocol; it’s a phone service over the internet. Since VoIP converts your conversations into a digital signal, you can opt to make calls using soft…
2017 Polycom Phone Trade-in Rebate!
Polycom, who is a leading VoIP phone hardware provider, has a very exciting promotion that is good up until June 30, 2017. They are providing rebates for when you upgrade/replace five or more phones, so that you are using the latest…
Managed vs Non-Managed Network Switches – What Kind of Switch Do I Need?
When it comes to network Ethernet switches for your business, there are many brands, types, sizes and features to decide from. The first rule of thumb is not to go on the cheap and do not short-change yourself. A network…